Customer agreement - assembly

Customer Agreement – Assembly

1Customer Information

2General Approvals

3Order Approvals

4Shipping Approvals

5General Signature

FORM INSTRUCTIONS
If you are on this page, it is because you have been through the quoting process on a project and are finally ready to place the order. Congratulations!

Read over each section of the agreement and check all required areas of the form below. Sign the last page and click ‘submit’.

Note: if you do not agree with something you are reading, do not continue! Contact your Cabinet Coach and ask for the information you need until you are completely satisfied that the order is correct and ready for production. At that point, you can return to this form to complete it entirely.
Name*
Please use the name that is on the Quote you are releasing for production as an order
First Last
Ship to The Shop at Rock Creek for Assembly?
- Click here to verify that you want your order shipped directly from Conestoga Wood Specialties to the The Shop at Rock Creek
Shipping Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
Shipping Address (Cabinets will ship to our shop at the address shown below)
Since you want your cabinets assembled, your RTA cabinet project will ship from the manufacturer directly to our shop shown below.

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
Your Project Address For Replacement Parts*
Where should we ship replacement parts that are not able to be incorporated into your assembly? We typically recommend your home address or the address of the cabinet installation.

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
Phone*
What phone number should the shop manager use to arrange delivery with you?
Email*
Purchase Order*
What is the Purchase Order number in the top/left of the Quote you are purchasing?
Who is your Cabinet Joint Cabinet Coach?
Please choose the Cabinet Coach you have been working with for your quote and order.

Save and Continue Later

GENERAL TERMS & CONDITIONS*
1. I understand that the product I am ordering is 100% built-to-order and not pulled from stock. There are no returns, refunds, or exchanges.

2. I understand that once my order is placed and is in production (generally within 24 hours), changes to my order may either require a change order fee or may be impossible.

3. I understand that the accuracy of my order is as much up to me as it is up to my Cabinet Coach. As my own general contractor, and because Cabinet Joint is not able to engineer my project for me based on geographic limitations, I realize that it is my responsibility to ensure the accuracy of this order. I have asked all necessary questions and fully understand my order.

4. I understand that the lead time is approximately 4-6 weeks depending on product ordered (Assembly adds 1-3 weeks). With the current climate, lead times are subject to change with or without notice. Lead time guidelines do not include weekends, holidays or shipping/transit time. For more information on lead times click here.

5. I understand that this is a Ready To Assemble (RTA) product. Even though I have ordered Assembly Services, I am still responsible for additional assembly actions that are not covered in the assembly services agreement (see final section of this agreement). Click here for more information on tools that may be required.

6. I am responsible for the installation of my cabinets or have made arrangements with a professional to have them installed.

7. I have planned my project timeline with allowances for shipping damage, manufacturing errors, and missing items. If delays in my project occur due to any of these I will not hold the manufacturer, Cabinet Joint, or the Shop at Rock Creek responsible as such issues/delays are normal and customary with large, detailed products/projects. I understand that if cabinet assembly and installation take longer than expected, Cabinet Joint is not responsible for any fees or inconveniences caused by rescheduling subsequent subcontractors.

8. I understand that what I am purchasing is fine woodwork and that as such, it needs to be stored in a dry, climate-controlled location until final assembly/installation can take place. I also understand that if damage occurs to my product that is a natural by-product of improper storage (IE: warp, bow, twist, split, etc), it may void my warranty.
I agree to the General Terms & Conditions

Save and Continue Later

CONSENT TO ORDER TERMS & CONDITIONS*
1. I have reviewed all specifications such as door style options, wood specie, finish, hardware specifications etc. If ‘Choose for me’ was originally requested on my quote submission, I agree with what was selected. I am responsible for the final selections.

2. I have asked my Cabinet Coach all questions necessary to understand the quote and where each item on it will go in my final project. I have checked the items on my order carefully and agree they are accurate.

3. I have reviewed my drawings against my cabinet quote and they are in agreement. I understand Cabinet Joint has done its best to interpret my drawings and that any order errors that result due to my drawings being in any form other than the manufacturer’s nomenclature is not the fault of Cabinet Joint.

4. If Cabinet Joint’s design department has provided the design packet that is the basis for my quote/order, I have read and understood my responsibilities per the disclaimer on the design packet and have signed the drawings to indicate such.

5. I understand that I am ultimately responsible to review and approve appliance openings and panels. I understand that Cabinet Joint has done its best to interpret my appliance manufacturer’s specifications and has sized my cabinets accordingly, but it is my responsibility to discuss and confirm appliance openings and panels with my appliance manufacturer. I understand that appliance panels may not perfectly align with functioning cabinet door/drawer fronts as my appliances may require different clearances.

6. I understand that there are some items (install screws, glass for doors/shelves, etc) that I will need to provide in order to complete my cabinet assembly and installation on site.

7. I understand that some cabinets on my order may be custom configured requiring custom face frames. I have either seen CAD images of the custom configurations or I am waiving my right to see the CAD drawings and trust they are correct.

8. I understand that if I am ordering painted or primed cabinets, hairline cracks in solid wood components such as doors and face frames are normal and not warrantied. Face frames are always solid wood.

9. I realize the inherent inaccuracy of colors/images viewed online. I have either ordered samples and verified my finish selection in person (recommended by Cabinet Joint), or I am foregoing samples (not recommended by Cabinet Joint).

10. If ordering Cherry cabinetry/product, I am aware of its inherent darkening properties and that how it looks in several months may be different than how it looked on my sample/initial order.

11. I have completed a line-by-line quote review with my Cabinet Coach to understand my project or I agree that no such meeting is needed to verify the order.
I agree to the Order Terms & Conditions

Save and Continue Later

CONSENT TO SHIPPING TERMS & CONDITIONS*
1. I understand that because I chose Assembly Services, I will need to either pick up my assembled cabinets or have them delivered by The Shop at Rock Creek via Keystone Transport Services.

2. If I have chosen Assembly Services with Pick Up, I understand that The Shop at Rock Creek requires that pick up occur within 7 business days from the time I am notified that the cabinet assembly is complete. It is my responsibility, as the customer, to arrive with a truck/trailer that will fit all cabinets and components, a helper to load my cabinets with me, and the appropriate blankets and packing material. I understand that failure to pick up my cabinets in the agreed upon timeframe may result in storage fees.

3. If I have chosen Assembly Services with Delivery, I understand that Keystone Transport Services will contact me to arrange for delivery. It is my responsibility, as the customer, to be present and available to accept delivery during the agreed upon delivery window. I understand that failure to accept my delivery will result in an additional delivery and storage fees.

4. If I have paid for Delivery, I understand that the delivery company will unload and move the cabinets into a clean and clear space in my garage or on the ground level of my home. The delivery company WILL review the Delivery Receipt with me so I can sign off that all pieces have been accounted for and received. The delivery company WILL NOT stay while I unwrap and inspect each cabinet and/or component. Instead, I have 48 hours after the delivery company leaves to report any damages/defects to The Shop at Rock Creek via the Replacement Form. Damages/defects are not to be reported to Keystone Transport Services, as they will not be responsible for returning parts back to The Shop. I have read the full Cabinet Joint Customer Agreement carefully so that I understand what constitutes damage/defect versus what is considered within spec for their products.

5. I understand that, if a given cabinet cannot be built at the time of assembly due to parts arriving damaged, missing parts, machining issues on parts, etc and I choose to accept the delivery as-is in order to keep my project moving, replacement items will be shipped directly to me by the manufacturer and I will be responsible to have that cabinet assembled at my job site. I will be credited the assembly fee I paid The Shop at Rock Creek for that cabinet.

6. I understand that should cabinet(s) be delivered with defect or damage, the Shop at Rock Creek will have replacement parts shipped directly from the manufacturer to my job site. I am responsible for replacing the damaged/defective item on site (IE: drawer front, door, etc) or even assembling a cabinet (IE: a cabinet box arrives damaged and cannot be repaired). A labor credit will be issued by the Shop at Rock Creek to reimburse me for items not assembled.

I agree to the Shipping Terms & Conditions

Save and Continue Later

CONSENT TO TERMS & CONDITIONS OF ASSEMBLY/DELIVERY*
This AGREEMENT is made by and between the CUSTOMER and The Shop at Rock Creek, LLC, the PROVIDER. I, the CUSTOMER, agree and understand that Assembly Service by the PROVIDER includes:

1. Receiving, inspecting, and unloading delivery to include: Signing Bill of Lading and Initiating & tracking replacement claims
2. Organizing and inspecting cabinets, hardware, doors, face frames
3. Disposal of cardboard and packaging
4. Assembling cabinet boxes. NOTE: PROVIDER will assemble every cabinet unless directed otherwise. In some instances cabinets need to be assembled upright due to ceiling height, or need to be assembled in the room due to doorway size restrictions. In these cases, the customer must use their Cabinet Joint design to identify cabinets that should not be assembled in the shop. Cabinets that are not to be assembled will be shown on the drawing with a strikethrough of those cabinets.
5. Sourcing the required tools and supplies
6. Installing (and adjusting) hinges, drawer glides, and door bumpers, when applicable per sales agreement
7. Installing doors, when applicable per sales agreement
8. Installing drawer fronts (both false and functional), when applicable per sales agreement
9. Installing interior storage items purchased through Cabinet Joint (pull outs, trays, etc)
10. Preparing product for delivery.

I, the CUSTOMER, agree and understand that Assembly Service by the PROVIDER DOES NOT Include:

1. Custom fabrication of cabinets (IE: specialty range hoods constructed out of miscellaneous parts)
2. Cutting or support for apron sinks
3. Cutting down posts or legs
4. Creating electrical cutouts or installing electrical boxes, charging stations, etc.
5. Trimming extended stiles
6. Notching for toe kick on Dishwasher End Panels (DWEPs) or other cabinets
7. Trimming or installing moldings, applied valances/furniture base, or toe kick material
8. Drilling for or installing knobs/pulls
9. Joining adjacent cabinets
10. Attaching or creating appliance panels
11. Attaching finished bottoms
12. Installing toe board backer (this often gets in the way of leveling/shimming the cabinets as well as running under cabinet ductwork, etc. We level these backers off so your installer can install them if you desire them. They are NOT structural nor necessary for installation of the final color matched toe board)
13. Installing end panels, applied doors, or endskins
14. Installing specialty hinges or interior storage hardware not purchased with your order (ie pocket, barrister, etc)
15. Installing adjustable shelves or glass in doors
16. Assembling or reassembling cabinets that require replacement parts to be shipped from the manufacturer directly to the customer’s job site. (please reference Step 5, #6)

TERMS AND CONDITIONS

PAYMENT
The Parties agree that payment will be made in full after payment of the cabinet order and before the assembly is placed on the PROVIDER’S schedule.

INSPECTION
The CUSTOMER should notify their Cabinet Coach of any defects or assembly issues within 48 hours of receiving the assembled cabinets.

IF CUSTOMER IS USING PICK UP OPTION:
The CUSTOMER agrees and understands that the job must be picked up at 1849 Baltimore Pike, Gettysburg, PA within 7 business days of being notified that assembly is complete. Any changes must be agreed upon between the CUSTOMER and PROVIDER. After 7 business days the PROVIDER will assess a storage fee of $50/day. Storage fees must be paid to the PROVIDER before cabinets are loaded on the truck.
CUSTOMER is responsible for arriving with the proper sized truck/trailer, a helper to load the cabinets, and blankets or other packing material.

IF CUSTOMER IS USING DELIVERY OPTION:
PROVIDER or Keystone Transport Services will contact CUSTOMER when assembly is complete and to schedule delivery. CUSTOMER must accept delivery within 7 days or a $50/day storage fee will be assessed. It is CUSTOMER’S responsibility to be present and available to accept delivery during the agreed upon delivery window. No shows will result in an additional delivery and storage fees.

Save and Continue Later

Signature*
Please sign in the space below with your mouse or finger. To erase and try again, click the refresh icon below the signing space.
IMPORTANT: Is any part of your order Painted?*
Painted orders require one more sign off. Select YES if your project contains painted cabinetry and you will be presented with a few more things to read and sign.
Painted Cabinetry Specifications, Expectations and Customer Responsibilities*
PAINTED FINISHES AND SOLID WOOD FRAMING

Solid wood door frames may exhibit hairline cracking at the joints. See the image below for an example.

1. I understand all cabinet face frames are solid wood, even if all MDF doors are requested and corner cracking can/will still appear on face frames.

2. I understand hairline cracks have nothing to do with a door’s build or finish quality. I understand hairline cracking is not defective or a result of finish failure and replacements will not be issued for this characteristic. I understand that replacements will be issued only when the manufacturer confirms that the finish has failed, or the door joint is broken.

3. I understand I may see corner cracks develop on all doors, some doors, or no doors at all. I understand I may see these cracks never develop, develop over a long period of time, or come out of the package exhibiting them. I understand these corner cracks can range in severity from barely visible hairlines to cracks I can catch my fingernail on.

PAINTED FINISHES & SOLID WOOD PANELS

1. I understand that some panel staves will swell more than others and this telegraphs through the paint as ‘lines’ in the finish. I understand this is unavoidable in a solid wood panel and is not covered under warranty. I understand this is not a ground for replacement unless the door panel is physically cracked

CUSTOMER RESPONSIBILITIES WITH PAINTED CABINETRY

1. I understand it is my responsibility as the customer to control the moisture in my home. I understand the manufacturer recommends between 30 and 35% relative humidity. I understand that opening windows at different times during the year and a drastic change of heat in my home can affect the humidity and my cabinetry possibly voiding my warranty.
I Consent to the Painted Cabinetry Agreement Above
Signature*
Your signature here indicates you have read and understand the effects of paint on solid wood and your responsibilities to keep your wood cabinets in a moisture-controlled environment
Name
This field is for validation purposes and should be left unchanged.

Save and Continue Later

Customer Agreement – Assembly

FORM INSTRUCTIONS